Privacy Notice

FixMiles ("we," "us," or "our") is committed to protecting your privacy. This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our services, or enroll in an auto warranty plan through fixmiles.com.

Please read this notice carefully. By using our website or services, you acknowledge that you have read and understood the practices described in this Privacy Notice. If you do not agree with the terms described here, please discontinue use of our website and services.

This Privacy Notice applies to all information collected through our website, any related mobile applications, and any related services, sales, marketing, or events where we reference this notice.

We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources. The types of information we may collect include:

• Personal Identification Information: Your first and last name, email address, phone number, and mailing address.
• Vehicle Information: Make, model, year, mileage, and vehicle identification number (VIN) of the vehicle(s) you wish to cover.
• Payment Information: Credit or debit card details and billing address processed through secure payment processors.
• Account Credentials: Username and password when you create an account on our platform.
• Communications: Records of your correspondence with us, including emails and contact form submissions.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs.
• Device Information: IP address, browser type and version, operating system, and other technical identifiers.

We use the information we collect for the following purposes:

• To process your enrollment and administer your auto warranty plan.
• To communicate with you regarding your coverage, claims, renewals, and account updates.
• To respond to your inquiries, comments, and requests for support.
• To send you service-related notices and important updates about your coverage.
• To improve and optimize our website and service offerings.
• To analyze usage trends and monitor the effectiveness of our marketing efforts.
• To comply with applicable legal obligations and enforce our terms of service.
• To detect, prevent, and address fraud, unauthorized access, and other potentially prohibited activities.

We value your privacy and take your trust seriously. We do not engage in the sale or trading of your personal data for commercial gain.

We may share your information with trusted third parties only in the following limited circumstances:

• Service Providers: Companies that assist us in operating our website, processing payments, delivering communications, and supporting our services - all of whom are contractually bound to protect your data.
• Warranty Administrators: Third-party administrators who help fulfill and manage your coverage plan on our behalf.
• Legal Requirements: When required to comply with applicable laws, regulations, court orders, or governmental requests.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: When necessary to protect the rights, property, or safety of FixMiles, our customers, or the public.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website so we can improve the experience.
• Preference Cookies: Remember your settings and preferences to provide a more personalized experience on return visits.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or delete existing cookies through their settings menu.

We take the security of your personal information seriously and implement appropriate administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

These measures include:

• Secure Sockets Layer (SSL) encryption for all data transmitted between your browser and our servers.
• Restricted access to personal data - only authorized personnel who need the information to perform their job functions are granted access.
• Regular security assessments and vulnerability testing of our systems.
• Secure storage and handling of payment information through PCI-compliant payment processors.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use our services at your own risk. If you believe your information has been compromised, please contact us immediately.

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal information, subject to certain exceptions required by law.
• Right to Opt-Out: Opt out of certain uses of your data, including receiving promotional communications from us.
• Right to Portability: Request that we transfer your data to another service provider in a structured, machine-readable format.
• Right to Restrict Processing: Request that we limit how we use your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Our website may contain links to third-party websites, applications, or services. This Privacy Notice does not apply to those third-party services, and we are not responsible for the privacy practices of any third party.

We encourage you to review the privacy policies of any third-party services you access through our website. We may use the following categories of third-party services:

• Payment processing providers to securely handle transactions.
• Analytics platforms to understand how our website is used.
• Email and communication service providers for delivering messages to you.
• Customer relationship management (CRM) tools to manage client interactions.

These third parties are contractually required to protect your data and use it only as directed by us and in accordance with applicable law.

We may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Notice periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes to this Privacy Notice constitutes your acceptance of the revised notice.

If we make significant changes that materially affect your rights, we may also notify you by email or by placing a prominent notice on our website prior to the changes taking effect.

If you have any questions, concerns, or requests regarding this Privacy Notice or how we handle your personal information, please reach out to us directly. We are happy to assist you.