Frequently Asked Questions

Coverage varies by plan, but FixMiles plans are designed to protect the components most likely to cause costly repairs. Common covered items include:

• Engine and all internally lubricated parts
• Transmission and transfer case
• Drive axles and driveshaft
• Electrical components and cooling system
• Air conditioning and heating systems (select plans)

Pre-existing conditions are not covered. Coverage applies to mechanical failures and breakdowns that occur after your plan's effective date. If a condition existed before you enrolled, it falls outside the scope of the warranty. A brief waiting period applies after enrollment to ensure the vehicle is in proper working condition at the time of coverage commencement.

FixMiles offers plans for a wide range of vehicles, including older and higher-mileage cars. Eligibility is assessed at the time of enrollment. Certain plan tiers may have mileage or age thresholds. During the sign-up process, you will be able to review which plans are available for your specific vehicle. We recommend reaching out to us if you have questions about your vehicle's eligibility before enrolling.

While FixMiles plans are comprehensive, certain items are excluded across all plans. Common exclusions include:

• Routine maintenance (oil changes, filters, tires, brakes)
• Damage from accidents, collisions, or vandalism
• Damage caused by neglect or improper maintenance
• Cosmetic damage (body panels, paint, upholstery)
• Aftermarket modifications or non-factory parts

Filing a claim is straightforward. When your vehicle needs a covered repair, follow these steps:

• Take your vehicle to a licensed repair facility
• Ask the shop to contact FixMiles before beginning repairs
• Our team reviews the claim and authorizes covered repairs
• FixMiles pays the repair shop directly for covered work

You are responsible only for any applicable deductible or non-covered portions. Do not authorize repairs before contacting us, as unauthorized work may not be reimbursed.

You are free to use any licensed repair facility - including dealerships, chain service centers, and independent mechanics. The shop simply needs to be a properly licensed repair business. We recommend informing the shop that you have a FixMiles warranty before they begin any diagnostics, so they can contact us for authorization upfront and avoid any delays.

We work to process claims as quickly as possible. In most cases, once the repair shop submits a written diagnostic and repair estimate, our team reviews and responds within one business day. More complex claims involving multiple components may take slightly longer. Our goal is to minimize the time your vehicle is out of service.

FixMiles offers multiple plan tiers designed to fit different vehicles, budgets, and coverage needs. Our plans range from essential powertrain protection - covering engine and transmission - to comprehensive plans that include a broad range of mechanical and electrical components. Visit our Plans page to compare what each tier includes and find the best fit for your vehicle.

Yes. If you decide you want more coverage after enrolling, you can request a plan upgrade at any time. Upgrades are subject to a new waiting period for any additional components added. Contact our customer support team to discuss your options and get assistance with the upgrade process. Downgrades may also be requested, though they take effect at your next billing cycle.

A brief waiting period applies after enrollment to ensure that vehicles are in proper working order at the time coverage begins. This is standard practice across the warranty industry and protects all customers by preventing coverage from being used for issues that existed at enrollment. Full waiting period details are provided in your plan documentation at the time of sign-up.

FixMiles plans are billed on a recurring monthly basis. Your payment method is charged automatically each month on your billing date. We accept major credit and debit cards. You will receive an email confirmation each time a payment is processed. If a payment fails, we will notify you promptly so you can update your payment information and avoid any lapse in coverage.

You may cancel your plan at any time by contacting our support team or through your account portal. Cancellations take effect at the end of your current billing period - you will not be billed again after cancellation. We do not offer mid-cycle refunds for partial months. If you cancel within a short window after enrolling and have not filed any claims, you may be eligible for a prorated refund. Please review your plan terms for full cancellation details.

A manufacturer's warranty is provided by the vehicle's maker and typically covers defects in materials or workmanship for a limited time from the date of purchase. It expires and is not transferable in most cases. A FixMiles warranty is an extended protection plan you purchase independently, designed to take over where the factory warranty leaves off - or to provide coverage on vehicles that no longer have any active manufacturer warranty. FixMiles coverage is flexible, ongoing, and tailored to your vehicle's current condition.

FixMiles plans are tied to the registered plan holder and vehicle at the time of enrollment. If you sell your vehicle, please contact our support team to discuss your options. In some cases, transferability may be available, which can add value to your vehicle when selling. Our team will guide you through the process and any applicable transfer requirements or fees.